A career in customer service

Entry requirement
Evidence of engagement in learning

Possible job roles
Traineeship

Entry requirement
FS level 2 or transfer in from level 1

Possible job roles
Office assistant
Customer service assistant
Contact centre operator

Entry requirement
FS Level 2 or GCSE grade 4 or above or a transfer in from level 2

Possible job roles
Business administrator
Human resources assistant
Sales advisor

Entry requirement
A level 3 business qualification plus English and maths at grade 4 (C) or above

Possible job roles
Customer service executive
Sales advisor

Entry requirement
A level 4 business qualification plus English and maths at grade 4 (C) or above

Possible job roles
Supervisory positions in customer service

Entry requirement
Successful completion of a business foundation degree plus English and maths at grade 4 (C) or above

Possible job roles
Senior and management positions in customer service (subject to experience)

Apprenticeships

The Adult College offers various apprenticeship routes that give you the opportunity to learn while you earn.

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